Libraries Launch Remote Delivery Service

October 25, 2021

The pandemic changed the nature of how many in the campus community conduct work and research. To address this shift and accommodate users working and studying remotely, the Libraries developed a more robust delivery service, which launched at the beginning of the fall semester: Remote Delivery

This new service, which now is available to graduate students in addition to faculty, provides more support to accommodate those in the campus community who work or study remotely, may not come to campus often, or work at an inconvenient distance from a campus library. The Libraries are also making exceptions for non-grad students or faculty access to this service if there is a mobility limitation.

The Libraries look forward to offering this service to our campus community as yet another way of providing expanded access to the services, resources, and collections available.

Want to learn more? Here’s what you need to know: 

Who is eligible for Remote Delivery?

All UW-Madison graduate students, faculty, and staff are eligible for Remote Delivery. Undergraduates do not qualify at this time.

Users who work or reside within a quarter-mile (400 meters) of a campus library will be encouraged to pick up materials themselves. Users who are away from campus will receive materials from UPS. Included in the shipment will be a pre-paid US postal service mailer for convenient returns. 

Which materials can be sent via Remote Delivery?

Circulating materials with standard loan policies from campus and UW System libraries, and ILL materials with due dates longer than two weeks, are eligible for the service.   

How will materials get from libraries to users?

Users will select Remote Delivery as a pickup location in the library catalog and ILL’s ILLiad system. There will be a text box for patrons to enter their delivery address.