Policy & Hours

This service is intended primarily for current students, faculty and staff of UW-Madison. Anyone may use the service, but we can only provide limited assistance to those outside the campus community.

Ask a Librarian chat and text hours

Summer Hours (May 16 – September 5)

  • Monday through Friday: 9 a.m. – 5 p.m.
  • Saturday: Closed
  • Sunday (June 12 – August 20): 1 p.m. – 5 p.m.
  • No service on September 5

Fall Hours (September 6 – December 22)

  • Monday through Thursday: 9 a.m. – 10 p.m.
  • Friday: 9 a.m. – 5 p.m.
  • Saturday: Closed
  • Sunday: 2 p.m. – 10 p.m.
  • No service on November 24

Note: Library staff may be online at other times to take your questions.

Ask a Librarian phone hours

  • Monday through Friday: 8:30 a.m. – 9 p.m.
  • Saturday and Sunday: 10 a.m. – 9 p.m.

Callers may be prompted to leave a voicemail. We will receive your voicemail message via email attachment and will respond as soon as we’re able.

Session transcripts retention

Session transcripts are saved and used by UW-Madison librarians in order to improve our services to you.