Policy & Hours

This service is intended primarily for current students, faculty and staff of UW-Madison. Anyone may use the service, but we can only provide limited assistance to those outside the campus community.

What are the Ask a Librarian Chat and Text Hours?

Fall and Spring Semesters
Monday to Thursday: 9 am – 11 pm
Friday: 9 am – 5 pm
Sunday: 2 pm – 11 pm

Summer 8 Week Summer Session
Monday to Thursday: 9 am – 8 pm
Friday: 9 am – 5 pm

Intersessions
Monday to Friday: 9 am – 5 pm

Note: Library staff may be online to take your questions at other times.

Are session transcripts saved?

Yes, transcripts are saved and used by UW-Madison librarians in order to improve our services to you.

What are the Ask a Librarian Phone Hours?

Fall and Spring Semesters
24 hours a day / 5 days a week

Sunday at 11 am through Friday at 11 pm
Saturday: 11 am – 11 pm

Summer 8 Week Summer Session
Monday to Friday: 8 am – 9:45 pm
Saturday & Sunday: 10 am – 9:45 pm

Intersessions
Monday to Friday: 8 am – 9:45 pm

Note: Hours may vary during breaks and holidays.