Pickup by Appointment

Library patrons can put items on hold in the catalog and then schedule an appointment to pick up these items.

Locations for pickup

  • Memorial Library
    • Monday–Saturday 9 am–Noon and 1–5 pm
  • Steenbock Library
    • Monday–Friday 9 am–5 pm
  • All libraries closed on Monday July 5.

To help prevent the spread of COVID-19, please practice physical distancing of six feet apart.

How to request items for Pickup by Appointment

  1. In the catalog, view the item you are interested in.
  2. Items that can be scheduled for pickup will say “Request for Pickup” in the right column (or farther down the screen if on a mobile device).
  3. Following the instructions in the catalog, submit a request for the item to be put on hold for you at Memorial or Steenbock Library.
    • When this request is received, library staff will need time to locate the item and get it ready for you. This could take a few business days.
    • You can submit hold requests for multiple items that you want to pick up.
  4. Once the items are ready for you, you will receive an email indicating that you can schedule a pickup appointment or visit the library during any open hours.
  5. If you choose to schedule an appointment, use the link in the email to make an appointment to pick up your items. You only need to schedule one appointment for all of your held items.
  6. After you make the appointment, you will receive an email confirming your appointment and providing instructions on how to pick up your items.

If you have questions during this process, you can contact the Circulation Office or Ask a Librarian.

Please see our Accessibility page if you are unable to access our libraries physically due to health reasons.

Frequently asked questions

Is there a limit to how many items I can schedule for pickup? expand_more

Yes. Up to 50 items for UW-Madison students, faculty, and staff. Up to 5 items for community members.

Can I change my pickup appointment? expand_more

Yes, although you need to contact the Circulation Office or Ask a Librarian. If you miss your appointment date, we will hold your bag for a week at the Circulation Desk. Come in during any open hours to claim your item(s).

Who do I contact if I will miss or be late for my appointment? expand_more

Call 262-3343 or use our chat function on Ask a Librarian. If you miss your appointment date, we will hold your bag for a week at the Circulation Desk. Come in during any open hours to claim your item(s).

Do I need to make an appointment for each of the items I have on hold? expand_more

No. You only need to schedule one appointment for all of your held items.

Will other library locations add the Pickup by Appointment service? expand_more

Not at this time. During the Fall 2021 semester, the Pickup by Appointment service will be assessed. Please check back on this page for more information.