Help

• How do I access the LCP for my class?
  
  

  Access via MyUW

  Students may access LCPs under the Learning tab in MyUW (http://my.wisc.edu). Your Course Resources module lists all the courses in which you're currently enrolled. Not all courses have an LCP, but if there is one, you'll see a link labeled Library/Reserves.

  • If you don't see the Library/Reserves link, contact your instructor.
  • If you have trouble opening your LCP or any of the links on the LCP contact the Library Technology Group Help Desk, (608) 262-8880.
  • If you have questions about reserve materials included on the LCP, use the Course Reserves Feedback Form.

  Access via Learn@UW

  Students may access LCPs from Learn@UW (http://learnuw.wisc.edu) courses by using the navbar link called Library/Reserves.

  • If you don't see a Library/Reserves link, check with your instructor.
  • If you have trouble logging in to Learn@UW contact the DoIT Help Desk, help@doit.wisc.edu, (608) 264-4357.
  • If you have trouble opening links on the LCP, contact the Library Technology Group Help Desk, (608) 262-8880.
  • If you have questions about materials included on the LCP, use the Course Reserves Feedback Form.

  Access via Moodle / eCOW

  Students may access LCPs from Moodle / eCOW courses. Check with your instructor for more information.

  • eCOW courses automatically contain links to LCP content when it exists.
  • Instructors need to include a link to the LCP url in other Moodle courses.
• Why doesn't my class have a Library/Reserves link?
  
  

  In MyUW

  • No Library Course Page exists for your course or materials are still being processed and are not yet available.
  • For questions about reserves, use the Course Reserves Feedback Form to get more information or contact you instructor.

  In Learn@UW

  • Although all Learn@UW courses automatically include a Library/Reserves link, your instructor may have removed it. Contact your instructor for further information. You may still access the LCP, if there is one, by logging into MyUW.
  • For questions about reserves, use the Course Reserves Feedback Form to get more information.
• Why can't I access the LCP from off-campus?
  • LCPs and all content should be accessible to valid UW students, faculty and staff from off-campus. Some article databases may be restricted to on-campus and/or in-library use only. If you are having problems contact the Library Technology Group Help Desk, (608) 262-8880, for help.
  • More information about Off-campus Online Access
• What if the reserve item I need isn't included?
  • It's possible the materials have not been received or are still being processed.
  • For questions about reserves, use the Course Reserves Feedback Form to get more information.
  • Also check with your instructor for more information.
• Why is the reserves content out of date?
  • Always login directly to MyUW or Learn@UW to obtain the most current e-reserves content. Do not use a bookmarked URL.
  • If the link is in Learn@UW, have your instructor contact the Libraries for help with updating the link.
• Why won't a PDF file open?
  • Often this is due to a problem between your web browser and the Adobe Reader. Occasionally, it is related to the PDF being created with an outdated Adobe Acrobat version.
  • Here are some things to try:
    • Use another web browser
    • Download the most recent version of Adobe Reader
    • Save the file to your desktop, then double-click to open it directly into Adobe Reader
    • Check your web browser settings on how it handles .pdf files and try adjusting it
  • Adobe Reader Support
• Why won't a PDF file print correctly?
  • Use the latest version of Adobe Reader
  • Click the printer icon button on the Adobe Acrobat menu bar (vs. the web browser print button or File/Print) while document is displaying onscreen.
  • NOTE: PDF files expand when printing, and resulting files can be very large so printing times may be lengthy.
  • Sometimes printing performance can be improved by downloading PDF files to your harddrive before printing. Right click on the PDF link, then select the Save option from the pop-up menu.
  • If a document prints with edges cutoff, check on the "Shrink to Fit" box in the Print window.
  • If a document prints blank pages, skips pages or reverses pages ("mirror image"), check the option for "Print as Image". Then, upgrade to the latest printer driver software for your printer.
  • Adjusting the printer settings to 300 dpi may slightly decrease quality but improve printing time.
  • Adobe Reader Support
• How can I get assistance with accessibility issues?
  • If you have difficulty viewing Adobe PDF files or other accessibility problems, your instructor, the McBurney Resource Center and the Libraries can partner to supply you with another format.
  • To contact the Libraries, use the Course Reserves Feedback Form.
• What are the software and hardware requirements?
  • Windows 98, 2000 or XP, or Macintosh computer. Internet Explorer on MacIntoshes is NOT supported.
  • Web browser. Mozilla Firefox is the recommended browser.

  Required Viewers

  • Adobe Reader
    • This is a free web browser plug-in needed to view these electronic reserve documents. You can download the Adobe Reader directly from the Adobe web site. There is no charge for this software and it is available for both Macs and PCs.
  • RealPlayer
    • This is a free web browser plug-in needed to listen to audio electronic reserve streamed files. You can download RealPlayer directly from the RealPlayer web site. There is no charge for the Basic Player and it is available for both Macs and PCs.
    • More information from Mills Music Library
  • PowerPoint
    • If you do not have PowerPoint installed on your computer then you'll need to use the free web browser plug-in version: PowerPoint Viewer [PC] | PowerPoint Viewer [Mac]
• Adobe Reader Support