Policy & Hours

This service is intended primarily for current students, faculty and staff of UW-Madison. Anyone may use the service, but we can only provide limited assistance to those outside the campus community.

What are the Ask a Librarian Chat and Text Hours?

Fall and Spring Semesters
Monday to Thursday: 8am-11:45pm
Friday: 8am-5pm
Sunday: 1pm-11:45pm

Summer 8 Week Summer Session
Monday to Thursday: 8:30am-8pm
Friday: 8:30am-5pm

Intersessions
Monday to Friday: 8:30am-5pm

Note: Library staff may be available to take your questions at other times. Please check the Ask a Librarian page to determine if a librarian is available to chat.

Are session transcripts saved?

Yes, transcripts are saved and used by UW-Madison librarians in order to improve our services to you.

What are the Ask a Librarian Phone Hours?

Fall and Spring Semesters
24 hours a day / 5 days a week

Sunday at 10am through Friday at 11:45pm
Saturday: 10am to 11:45pm

Summer 8 Week Summer Session
Monday to Thursday: 8:30am-8pm
Friday: 8:30am-5pm

Intersessions
Monday to Friday: 8:30am-5pm

Note: Hours may vary during breaks and holidays.